Just go to - https://goodveda.com/ , click on Shop Our Products > Buy the recommended kit. If you’ve not taken the assessment test you can just buy the customized kit.

You can contact us at email: customercare@goodveda.com or drop us a Whatsapp at +91 99900 85544 to cancel your order and our team will process the cancellation request. However, if the product has already been shipped you will be charged a fee of Rs. 500 for shipping and consultation, which will be deducted from your prepaid amount before refunding the entire amount.

Returns and Replacements can be requested within 7 days of delivery of the order, for the following reasons:

• Wrong products delivered.
• Missing products in the order.
• Damaged products delivered.
• (in rare cases) if products cause allergic reactions/do not suit your body provided you had informed health coach of your allergies and issues.

You can raise a request to return/replace your order by contacting our customer care team through the following channel (between 10 AM - 7 PM).

You can contact us at email: customercare@goodveda.com or drop us a Whatsapp at +91 99900 85544

We would request you to share the images of the products when you send us an email.

How are returns/replacements processed?

• Once we receive a return/replacement request, we will send our courier partner to pick up the product. This will be arranged within 2 working days of raising the return/replacement request.
• In case our reverse pickup is not available at your pin code, we will request you to self-ship the products through any reliable courier partner. We will reimburse you the courier chargesupto 100rs.
• We request you to please send the product along with all accompanying material and original packaging.
• Once we receive the products, we will quickly process the refunds/replacements. Please note that if the replacement product is unavailable, we will process a refund.

Contact us

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can help you out. We will need a photo of the damaged product within 24 hours of delivery after which we will initiate a replacement. You can always contact us for any replacement question at www.goodveda.com or drop us a Whatsapp at +91 99900 85544. We do not take any returns.

100% Money Back Guarantee

To receive a full refund of your treatment, you must fulfill the following requirements:

1. Follow the program for a minimumof6 months as per your prescription and health coach instructions without any break in between (consistency is key). We will see order dates to ensure you are eligible for this refund.

2. Submit a refund request to the email below along with your order number any time before 7 months after your first shipment was delivered. You can contact us at email: customercare@goodveda.com or drop us a Whatsapp at +91 99900 85544

Please note the money back guarantee won’t be applicable under the following cases:

• You have not used the treatment consistently. Order number and date of all months will be used to know consistent usage
• Any severe/underlying health conditions that can delay or decrease the efficacy of the treatment was diagnosed while on treatment.
• You have witnessed some results however your expectations were more. In these cases, the treatment takes longer than usual as managing the root cause of these specific cases requires time. However, be rest assured that your condition will keep improving by following instructions of your Health Coach. and you must continue staying consistent with the treatment.

Refund policy is only application to nutrition supplement products, charges for any food products, sugar replacement, blood test, glucometer and doctor consultation are non-refundable.

Thank you for shopping at www.goodveda.com.

The following terms are applicable for any products that you have purchased with us.

If you discover that your item is missing, damaged, or if it is missing a part, we kindly ask you to get in touch with our customer support for immediate assistance. You can reach out to us either through the provided contact number or via email, as mentioned below. Typically, you can find the contact information on the product packaging or in the accompanying documentation. However, if you are unable to locate the contact details, please feel free to reach us at care@goodveda.com in order to initiate the process of returning or replacing the items.

Yes, the product is free for the mentioned quantity. However, if the customer requests an increase in the quantity of the ordered product, a nominal shipping charge will be applied to the total order amount. This additional charge will be communicated to the customer before the order is dispatched and will be clearly stated on the invoice.

The estimated delivery time for Cash on Delivery (COD) orders typically ranges from a minimum of 3 to 4 days up to a maximum of 6 to 7 days. Please note that this time frame may vary depending on various factors such as the location of delivery and any unforeseen circumstances. We strive to ensure prompt and efficient delivery of your orders and appreciate your patience during the delivery process.